FBI informant spoke about the work of fraudulent technical support services
fraudulent technical support services
All the victims of the scammers were senior citizens with no technical knowledge.
US authorities have indicted
three suspects were involved in a major fraudulent operation in which they impersonate technical support. FBI agents arrested one of the criminals’ accomplices and turned him into an informant.
Although the charges were brought in January of this year, the investigation into the group of attackers began in
agreed to cooperate with investigators and become an FBI informant.
Two of the suspects owned call centers in India, while the third lived in the United States and acted as a money mule,
The whistleblower explained
that the first stage of the fraudulent scheme involves so-called “publishers” who create believable technical support websites showing fake error messages and pop-ups urging users to call a toll-free number. They also create advertisements on platforms like Facebook on a variety of topics, which ultimately redirect users to malicious sites.
So-called “brokers” such as an informant acted as intermediaries between “publishers” and call centers. They operated telephone servers through which they sold “call traffic” to a call center operator or other “brokers”.
One scam used technical support pages disguised as Microsoft security warnings. Alerts informed visitors that
According to the indictment,
all the victims were senior citizens who lacked the technical skills to suspect deception.
Employees of fraudulent call centers convince subscribers to download and also install a version of the SupRemo
According to a recorded telephone
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